AMREL/AMERICAN RELIANCE’S top priority is customer satisfaction. Whether you’re a customer with a special application requirement or you need technical assistance with an existing product, you’ll know there’s something special about AMREL, the moment a LIVE PERSON ANSWERS THE PHONE. Years ago when customer service started turning to automated service support, AMREL chose to keep the personal touch. This corporate philosophy is evident throughout AMREL.
Whether it’s providing a standard power product or developing a customized/modified product, AMREL’s skilled and dedicated team works hand in hand with their customers in meeting their application requirements.
No need to worry about getting lost in the shuffle, with representatives throughout the U.S. and Canada, a single, highly trained salesperson will strategize with you every step of the way. That’s why AMREL has become the leader in providing custom solutions to ATE and Military markets.
AMREL's CRM program includes:
- Customer Profile - to better serve their customers, from the initial sales contact stage to the product service and support stage – AMREL’s customer’s profile/activity is accessible through a corporate-wide shared information system.
- Quality Control Monitoring - phone and online surveys are conducted to insure the highest level of quality service is being met.
- Information forums for sales/service, marketing, and engineering are conducted on a regular basis to share product and market updates - this insures that AMREL is addressing their customer’s needs in regards to product development and customer service.
As a pledge to their customers, all phone lines at AMREL are answered by a LIVE AMREL representative – not an automated service (Monday thru Friday, 8am to 5pm PST). Customers can rest assured that their questions or concerns will be handled personally and promptly.
An AMREL sales representative will serve as the initial contact for technical support needs. In the event that an in-depth answer to a technical question is required, the AMREL representative will place the customer in contact with the technical support expert best suited to address the customer's specific dc power supply or electronic load inquiry.
Still need more help? Can’t find the answer to your question? Call AMREL at 1-800-654-9838 to speak with a LIVE AMREL representative.
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