Testimonials
 
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CUSTOMER TESTIMONIALS - COMPUTER DIVISION On Product Dependability and Customer Support

During the latter part of the year 2000, our Department began utilizing Mobile Dispatch Terminals (MDT) units within our Department patrol vehicles.  In the beginning, we purchased several “Rocky” MDT units from Amrel Systems along with a few “Tough Book” units from Panasonic.  As the units began to age, we decided (several years ago) to implement an inventory rotation/upgrade program, designed to replace aging units on a gradual basis through the purchase of several MDT units per year.  Since that time, based upon my experience relative to product performance, product dependability and quality of service, the Rocky MDT units from Amrel Systems have been the only units purchased by our Department. 

The Rocky units we purchased from Amrel are utilized twenty four hours per day, seven days per week.  They have continuously performed above expectations and with minimal service and/or repair; in fact, all of the units we purchased in 2000 are still being utilized today.  On rare occasions, when one of the units requires repair related assistance, Amrel Systems has made the process for servicing the unit very quick and easy.

I am very satisfied with the product and service we have received from Amrel Systems and I would not hesitate to recommend Amrel and their Rocky MDT units to any public safety organization.

Sincerely,

Thomas E. Carlotti
Deputy Chief of Police
Millcreek Township Police Department
Erie, Pennsylvania

 
 

 

 

We have been using AMREL laptops since 1999.  We have always received top-notch customer service and superior quality products.  RMA's are handled quickly and stress free from the customer point of view.  One of the biggest reasons we continue to use AMREL laptops is their ability to work in extreme conditions.  We are located in the Central Valley in California with temps in the summer reaching 110 degrees and low humidity, very dusty conditions with fruit and nut harvesting, and many foggy days during the winter.  In 9 years we have only had 2 laptops that have not functioned after a vehicle accident.  And both of those vehicles ended up submerged for a long period of time.

Adam Christianson, Sheriff
Stanislaus County Sheriff's Dept
October 2008

 
 

 

 

Diana,

The Arcadia Police Department has partnered with Amrel for many years as our preferred supplier of rugged mobile digital computers for our police units.  These computers have performed beyond our expectations and expected life cycles and while we keep to a regular replacement schedule, we know that the Amrel computers afford us service capabilities that will meet our needs 24 hours a day in hot, cold, wet or dry weather, year after year.  We are very pleased with the Amrel staff of professionals who respond to our needs with prompt and effective service.  If we have a problem, Amrel responds to it - right now.  I would highly recommend Amrel mobile computer products for your law enforcement needs.

Bob Sanderson, Chief
Arcadia Police Department
October 2008    

 
     

The Nye County Sheriff’s Office (Nevada) has been using the Amrel (rugged) computers for close to seven (7) years now.  The computers themselves have been very durable.  We have a total of 53 computers and have been very satisfied with their performance.

Our issue is with the software company having reliable application.  Amrel has bent over backward to attempt getting the computers to work as they have been designed.  There service has been second to none.

If an issue develops requiring a computer being sent back to Amrel, they have corrected the problem promptly and have returned it to us.  Amrel has stood behind the service agreement 100%

Jack W. Hennigan
Lieutenant
Nye County Sheriff's Office

 

 

A Soldiers Personal Testimonial

I wanted to thank you and everyone there at Amrel for doing such a wonderful job and producing the best rugged notebooks that can be made.  I had purchased one of your notebooks last year I believe it was the unlimited model.  I knew that they were tough and wanted a personal computer to take to Iraq with me.  After shopping around I came back to the Amrel Brand due to its reviews and abilities to provide what I was seeking.  The computer performed above and way beyond what I or anyone else would have expected.  While on patrol we were pinned down by sniper fire and I had the computer in my back pack.  After the shooting was over one of my friends noticed I had been shot several times in the back.  When I was checked there was no damage to my back but the computer was killed in action.  It took several rounds of enemy fire and if it had not been for the computer I would have received the bullets in my back and probably been killed.  Needless to say the computer's monitor, battery and hard drive were completely ruined.  I had to throw it away due to the hazards relating to the leaking battery but I am definitely glad that it was there or I would not have made it home alive.

Thank you again and keep up the wonderful work.

Sincerely,

Robert C. Taylor

 

Hello. I can verify that Chris Taylor was in Kirkuk when the incident happened and I was there. He and I had served together with the U.S. Forces performing special operations. Mr. Taylor and I were assigned along with several others to perform reconnaissance patrols in around Kirkuk to clear the area of resistance. We were pinned down by sniper fire and after the firefight with the snipers was over, I noticed that Mr. Taylor had several holes in his ruck sack along with blood on the back of his arm. When I did a closer inspection and medical evaluation I determined that the bullet holes in his ruck sack were from weapons fire and that the bullets had not penetrated his ruck sack and that his wound on the back of his arm was not serious but requires bandaging. He checked his ruck sack and dumped it out. The computer that he had been carrying had been shot in numerous areas. The hard drive and battery had caught the rounds and stopped them from injuring Mr. Taylor. The screen was broken and as far as the rest of the computer it was just a cluster of broken parts it was determined that there could be a health and safety hazard left the computer behind, especially since it was not repairable and inoperable.

Mr. Taylor and I have had a lot of close scrapes and I believe as he believes that if he had not had his Amrel Rocky in his ruck that day that I would have not been able to have left Kirkuk with him breathing. I also want to thank your company for saving the life of a valued person whom I am glad to have served with and hope he will return soon to the military.

If I can be of any assistance to you please let me know.

Yours,

B.DeCavalcante

3445 Fletcher Avenue El Monte, CA 91731 Phone 626-443-6818 Fax 626-443-8600 © Copyright 2009 AMREL All Rights Reserved